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CoopSys: Managed IT Services

CoopSys: Managed IT Services

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Product Overview

Managed IT Services

Managing IT can be a difficult, time consuming task, the breadth of knowledge and skills needed is vast. Over 25 years’ experience means we have all the skills and knowledge needed to manage IT for you, enabling you to concentrate on delivering your services.

We offer a range of services, and are able to tailor to meet your exact needs.

Our services

Service Desk – Our dedicated Service Desk is available seven days a week, providing access to a highly skilled team of engineers. We solve 99% of our calls remotely, visiting sites when needed, and are more than happy to liaise with third parties to see issues through to resolution without taking up our clients’ time. We offer real time KPI’s to ensure we are meeting expectations at all levels.
IT Development – Technology does not stand still and nor do we! Our proactive approach in all aspects of our work ensures that IT develops at an appropriate rate for each organisation we work with. Our wide range of clients and our ability to share information allows us to advise, deploy and support a vast range of technology, setting us apart from our competitors.
IT Management – We have dedicated Client Account Managers and Technical Site Leads to ensure the right level of IT management for each one of our clients. We can offer a complete outsourced IT Management service as well as providing extra advice or resources for your current IT team.
Virtualisation – Virtualisation is key to getting the best out of today’s hardware. We are experts in Hyper-V and VMware technology and can help you find the most suitable virtualisation strategy to maximise your investment.
Collaboration – With so many collaboration tools available, it can seem daunting to find the right one. Our approach is to always understand exactly how you work and what needs to be achieved. We can advise how to build better collaboration strategies for internal teams, volunteers, trustees and external partners.
Security – Correct security is key in any network, now more than ever. Our team advises, implements and supports a wide range of security products to ensure the most suitable protection is in place, from anti-malware and firewalls to secure email and device encryption. We assess each layer of the network, often advising a multi-vendor strategy for the best protection.
Networking – We have many years combined networking experience on Wireless, Local & Wide Area Networks from the straight forward to the complex, allowing us to design and build the most appropriate structure to satisfy requirements.
Monitoring – Our comprehensive monitoring solutions ensure that all parties are aware of network status at all times – from patching levels to network outages.
Relocations – We help many of our clients move location each year, assisting on the technical requirements of a new office, fit out, liaising with contractors and suppliers as well as decommissioning, moving and recommissioning the ICT.

 

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Supplier Details

CoopSys

CoopSys first began providing IT services to Charities and NGOs in 1987. From the beginning the company was focused on being a specialist IT provider to the not-for-profit sector. Satisfied customers gave referrals and the company has grown steadily year on year.

Our mission and values are specifically geared to the culture of the sector we serve.

Our mission is to ensure we deliver high quality and good value IT services that in turn enable our clients to provide the maximum benefit they can to theirs.

Our key values are:

Customer Focus – We consider carefully the needs and goals of our customers and how we can effectively assist in meeting them in a timely and cost effective manner
Accountability – We account in detail for all the work that we undertake both onsite and offsite with this information being readily accessible on line, like being able to see the kitchen in a restaurant, its very reassuring
Progressiveness – We continually develop the range of services we offer as IT develops but are also very active in social responsibility in terms of our impact on the environment and our working practices for staff and with clients
Professionalism – We continuously improve and work on both our technical and ‘soft skills’ as a business and aim to deliver work to the highest professional standards
Integrity – We work as a trusted part of our clients’ teams, offering reliable and accurate advice and services

We underpin these values by maintaining independent professional measured accreditations, including Investors in People certification, Microsoft Gold Partner certification, Dell Enterprise Certified Partner and Exor accreditation.

Key benefits we offer:

Price – Competitively priced products and services to keep you within budget
Quality Assurance – Key accreditations held, individual team members certified and trained to the highest industry standards, ongoing development. Dell Certified Partner, Microsoft Gold Partner and Investor in People accredited. It all adds up to a good assurance of quality and delivery
Experience – 20 years of experience – hundreds of successful projects delivered, over 100,000 service calls handled, but still at the forefront of new technologies such as cloud services
Location – Positioned well to get onsite easily if needed in UK and EU locations
Continuity – Very high client retention and staff retention
Flexibility – We do all that we can on specifications, pricing, scheduling, payment terms, to meet your needs
Links to key players – Strong relationships with Dell, Microsoft, software and telecom specialists and consultants to scale up to even your most challenging tasks
Fairness – Simple contracts without small print, quibbling and lock ins
Return on Investment (ROI) – A long term view with a focus on overall costs over equipment/projects lifespans, a focus on cost per user and tangible benefits yielded

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